FAQ
1. How do I place an order?
You can place an order by contacting us through our website or emailing us at info@joyjewellers.com. Whether you're inquiring about pricing, custom orders, or wholesale options, we’re here to help you every step of the way.
2. How can I view your collection?
You can browse our beautiful collection of 18KT and 21KT gold jewelry on our website or during our live Facebook & instagram sessions. We also hold video chat options for your convenience. Follow us on our Facebook page and group for item updates, promotions, and sneak peeks at our latest designs!
3. What karat gold do you offer?
We specialize in 18KT and 21KT gold jewelry, but we also accept orders for other special karats upon request such as 14KT 22KT and 24KT.
Custom orders can be designed to meet your unique preferences.
4. Can I place a custom order?
Yes, we love creating personalized pieces! If you have a specific design or karat in mind, let us know, and we’ll bring your vision to life.
5. Do you offer wholesale orders?
Yes, we provide wholesale options for bulk purchases. For inquiries about wholesale pricing and details, please email us at info@joyjewellers.com.
6. What is your payment policy?
Full payment is required before shipping.
7. What is your return and exchange policy?
We do not accept returns or exchanges at this time, as each piece is custom-made or crafted to order. Please review your order carefully before finalizing it.
8. What are the shipping fees and handling times?
Delivery fees are the responsibility of the customer. Shipping fees and handling times vary based on your location and the weight and grams of your order. We strive to get your order to you as quickly as possible.
9. Do you offer gift cards?
Yes, gift cards are available on our website! They make the perfect present for any occasion, allowing your loved ones to choose their favorite piece of jewelry.
10. Do you offer discounts or promotions?
Yes, we offer exclusive discounts and special promotions during live sessions and promotional events! Be sure to stay connected with us on our social media platforms to catch these deals.
11. How is your jewelry priced?
Our jewelry is priced at a flat fee on our website, not per gram. This ensures straightforward and transparent pricing, making it easy for you to shop without worrying about fluctuating gold prices.
12. Can I purchase jewelry priced per gram?
Yes, we offer per-gram shopping during in-person visits or live sessions on our social media platforms. Since each piece is handcrafted and may vary in weight, per-gram pricing is available to provide flexibility and transparency for customers. Stay connected with us on social media to catch these opportunities and shop by weight!
Stay connected with us on our Facebook group and page for the latest updates, exclusive promotions, and exciting giveaways!